delivery information

Delivery Information
Our fruity bouquets are beautifully packaged and delivered to your home, office or event.

A delivery fee of $10.00 applies to each order.

*We recommend that you place your Fresh and Fruity bouquet or product order in advance - at least a day or two before delivery is needed as sometimes same day orders are not guaranteed.

For same day deliveries MONDAY TO FRIDAY, orders need to be placed before 9am that day* (subject to availability). If you order for same day delivery the bouquet will be delivered in the afternoon or evening.

**Orders placed after 9am for same day delivery are subject to availability.

For SUNDAY deliveries, orders need to be placed before 4:00pm the previous Friday.
**If orders are placed over the weekend, they will be delivered on Monday.

SATURDAY CLOSED

For deliveries MONDAY to FRIDAY during DECEMBER, orders must be placed by 4pm THE DAY BEFORE your delivery date.

Fresh and Fruity offers a delivery service to most of the Melbourne metropolitan area with delivery of $10 to most areas.

MELBOURNE DELIVERY ONLY - some outer suburbs are NOT AVAILABLE*.

*These are some of the suburbs NOT AVAILABLE - Sunbury, Melton, Werribee, Hoppers Crossing,Tarneit, Roxburgh Park, Craigieburn, Epping, South Morang, Pakenham, Mornington ... please call to check your delivery suburb.

We are CLOSED on Public Holidays.

Containers may vary according to availability.

Bouquet Orders
Placement of an order by you constitutes an offer to enter into an agreement with us. We will contact you for the sole purpose of confirming the details of your orders.

Orders will not be dispatched until payment in full has been received or full payment details have been personally arranged with one of our staff and Fresh and Fruity is satisfied with the integrity of the order.

Without limiting the operation of the Terms and Conditions, Fresh and Fruity is not responsible for any loss or damage caused by late delivery or cancellation of an order, product or service.

Fresh and Fruity reserves the right not to provide goods or services, remove or edit content or cancel orders at our discretion at any time. Without limiting the operation of the Terms and Conditions, we will not be held liable for loss or damage arising from the exercising of these rights.

Containers used for our range of fruity bouquet products may vary according to availability.

Our agreement with you only comes into existence once your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion and dealt with on a case by case basis.
If you need to cancel an order, please contact us immediately on (03) 9737 1002.

Bouquet Delivery Information
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

When you provide your home delivery information, please leave detailed instructions in the 'special instructions' section of the order form so that your bouquet can be delivered safely, especially if you will not be home. If the incorrect delivery address is supplied or if there is no safe place to leave the bouquet when no-one is home, they will be returned to Fresh and Fruity and we will contact you to arrange re-delivery. Re-delivery on the same day as the original delivery date may incur an additional fee. To avoid these costs, please carefully consider the delivery address you enter.
Note: We do require a valid phone number on your order to assist in contacting you immediately should we have any questions or concerns regarding your order and/or delivery information.

We will provide you with an estimated time for delivery of all Fresh and Fruity bouquets. However, while we make every effort to deliver by this time, all times specified are estimates only.

Fresh and Fruity will attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. However, we are unable to give a guaranteed time of delivery.

During peak periods such as Valentine's Day, Easter, Mother's Day, Father's Day and Christmas, all orders should be placed in advance to ensure the delivery date you have requested. Also, due to large volumes of orders that we are delivering at these times we cannot guarantee any times for deliveries. However, we will endeavour to have your orders delivered as close to your chosen time as possible.

It is the responsibility of the customer to inform Fresh and Fruity if an order does not arrive. Once we learn an order has not arrived by the due date, we will enquire with our courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Currency
All prices on freshandfruity.com.au are listed in Australian dollars (AUD).

If you have any further questions regarding any delivery information, please contact us on (03) 9737 1002 or at enquiries@freshandfruity.com.au